Shipping policy
At Kenergy, we are dedicated to ensuring a seamless and reliable shipping experience for our valued customers. This Shipping Policy outlines our shipping procedures, including order processing, shipping methods, delivery times, and associated costs. Please read this policy carefully to understand our shipping practices.
ORDER PROCESSING TIME
Orders are typically processed within 3-7 business days after they are placed. We meticulously prepare your items, quality-check them, and package them with care to ensure they reach you in perfect condition. During high-demand periods such as holidays or promotional events, order processing times may be slightly longer due to increased order volumes. We appreciate your patience and understanding during these times.
SHIPPING TIME
While we make every effort to meet specified delivery times, please note that delivery times are approximate and may vary based on your location, the chosen shipping method, and any unforeseen circumstances. We cannot guarantee delivery on specific dates, but we do our best to provide accurate estimates:
- USA: 3 - 4 business days
- Europe: 6 - 8 business days
- Australia: 2 - 14 business days
- Japan: 4 - 8 business days
- International: 10 - 20 business days
SHIPPING METHODS
We use UPS ground, UPS surepost, USPS, FedEx and other carriers to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
SHIPPING COSTS
Shipping costs are calculated based on multiple factors, including the shipping method chosen, the destination, and the weight and dimensions of the package. You can review the exact shipping cost during the checkout process, allowing you to make an informed decision before finalizing your order.
INVENTORY
We try to maintain accurate stock counts on our website but from time to time, there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item(s) or if you would prefer a refund.
ORDER TRACKING
For your convenience, we provide order tracking information for all shipped orders. You will receive a unique tracking number via email as soon as your order is dispatched. This allows you to monitor the status of your delivery and estimate the expected delivery date. The tracking information will be accessible through our website or the shipping carrier's platform.
LOST OR DELAYED SHIPMENTS
In the rare event that your package is lost or significantly delayed during transit, please contact our customer support team at hello@kenergy.shop. We will initiate an immediate investigation into the matter and work closely with the shipping carrier to resolve the issue. Rest assured, we are committed to ensuring that you receive your order.
INCOMPLETE OR INCORRECT ADDRESS
It is crucial to provide accurate shipping information during the checkout process. If your order is shipped to an incorrect or incomplete address, it is subsequently returned to our facility.
CHANGE OF DELIVERY ADDRESS
For a change of delivery address requests, we can change the address at any time before the order has been dispatched.
DELIVERY TIME EXCEEDED
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. But before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
INTERNATIONAL SHIPPING - DUTIES & TAXES
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
CHANGES TO THE POLICY
This Shipping Policy is subject to change, and any modifications will become effective upon posting the updated policy on our website. We encourage you to review this policy periodically for any updates or changes. If you have any questions or concerns regarding our policy, please contact us at hello@kenergy.shop
Our contact information is posted below:
Reeves and Sons Limited
86-90 Paul Street
London
EC2A 4NE
United Kingdom
Company number: 11554030